LOCAL PICK UP
If you’re in Vancouver, BC, Canada simply contact us at least one day prior to arrange pick up of your order at the Roller Owl Youth Centre located at Sun Wah Centre. Please note pick ups are on Tuesdays between 5-8pm PST.
ROLLER OWL YOUTH CENTRE ADDRESS:
Sun Wah Centre
268 Keefer Str., Unit 218 (2nd floor),
Vancouver, BC V6A 1X5
FLAT RATE SHIPPING IN CANADA
The flat rate in Canada is $17.99 for small packages: 10 3/8 x 14 x 2 1/8. We offer the flat rate shipping to most Canadian addresses. We generally ship our flat rate parcels via Canada Post. However depending on your location and the size of your order, there may be different shipping options available during checkout.
US AND INTERNATIONAL SHIPPING AVAILABLE
We regularly ship to the US and abroad via Canada Post / USPS, charges are calculated at checkout. Other shipping methods may be arranged on request.
SHIPPING CHARGES
We reserve the right to reassess the shipping charges on any order. Typically this only occurs if the order is too heavy or voluminous to fit in a single box, or if the delivery address is not available for flat rate shipping should this be the case we will contact you with the rate of charge for authorization.
SHIPPING STANDARDS
Products showing as in stock on our website usually ship within 2 business days. We will contact you immediately if an item you ordered is out of stock. In order to ship certain items (i.e. roller skates), we may need to confirm sizing with you. If we are unable to reach you, this may cause a shipping delay.
We normally ship by Canada Post Expedited, or occasionally by an equivalent ground service. We ship all orders from our Vancouver warehouse, except in extraordinary circumstances.
You can preview your shipping rate by simply pressing the “Checkout” button if you are logged into your account.
BACKORDERS / OUT OF STOCK ITEMS
Backorders (out of stock items) can rarely happen and if so you will hear from us right away. Should an item from your order be out of stock, we will provide you the shippment dates and eta. You will also always have the following options for backorders:
• Cancel the back ordered item. We will refund you for the item, and ship the rest of the order immediately.
• Wait for the backordered item to arrive, and have the order shipped immediately at that time.
• Have all in-stock items on the order shipped immediately, and have the backordered item shipped on arrival to our warehouse.. Depending on the item customer may be responsible for the shipping costs for multiple/additional shipments.
